1. Information We Collect
When you use ReferAus, we may collect:
- Account information: Name, email address, phone number when you register.
- Provider information: Business name, ABN, services offered, location, qualifications.
- Usage data: Pages visited, searches made, interactions with provider profiles.
- Communications: Messages sent through our contact form or enquiry system.
2. How We Use Your Information
- To connect NDIS participants with suitable providers.
- To display provider profiles and reviews on the platform.
- To send relevant notifications about enquiries and messages.
- To improve our platform and user experience.
- To comply with legal obligations under Australian law.
3. Information Sharing
We do not sell your personal information. We may share information with:
- Providers you choose to contact or enquire about.
- Service providers who help us operate (e.g., hosting, payment processing).
- Authorities when required by law.
4. Data Storage and Security
Your data is stored securely using industry-standard encryption. We use Supabase for database hosting and Stripe for payment processing, both of which maintain SOC 2 compliance.
5. Your Rights
Under the Australian Privacy Act 1988, you have the right to:
- Access your personal information.
- Request correction of inaccurate information.
- Request deletion of your account and data.
- Opt out of marketing communications.
6. Cookies
We use essential cookies to keep you logged in and remember your preferences. We do not use third-party tracking cookies.
7. Contact Us
For privacy-related enquiries, contact us at hello@referaus.com.
ReferAus (ABN 83 588 359 423)
Newcastle, NSW, Australia